Program Lead – Refresh Miami

Program Lead, Hire Hopkins

Hire Hopkins, an innovation office at Johns Hopkins University is a remote-first, design-thinking-driven department focused on developing relationships with companies from a wide variety of industries to enhance job recruitment opportunities for students at all nine academic divisions of the university. Our purpose is to lead and streamline the interactions that major employers have with the university to ensure we connect talented and qualified students with awesome jobs and internships.

We are seeking a Program Lead who will report to the Executive Director of Hire Hopkins and will execute and operationalize our data-driven hiring events and initiatives that pull together our two biggest stakeholders: hundreds of companies (hiring partners) looking for talent and thousands of students looking for meaningful and exciting jobs. Our KPI is tangible employment outcomes. As part of this work, this person is ultimately responsible for:

Special communications with/for companies, students, and partners at Johns Hopkins University.
The operational/administrative tasks that involve companies, students, and partners in Hire Hopkins hiring initiatives (with a focus and eye for automation + scalability).

For the purpose of scaling our impact across the institution, we expect that our teams can work from anywhere and therefore, the ideal candidate must be an excellent communicator and a self-starter- moving things along on their own and staying self-motivated by our mission. They will need to operate independently and make decisions. The ideal candidate enjoys working remotely and can make themselves available 9am -6pm EST while working from a home office or co-working space. We will provide a laptop and cellphone.

Customer service is at the heart of our office’s success (keeping over 100,000 employers engaged and happy), and this individual will be independently responsible for 80% of our customer service efforts. At its core, this is an operations and communications-heavy position that will require an eye for detail, a drive for excellence, and impeccable communication skills – which will be vital in organizing timelines, developing bundles of written outreach, following up on inbound requests , and event planning, as well as managing meetings, phone calls, and training. Successful candidates will feel confident independently and quickly writing communication drafts or putting together documents and spreadsheets for a variety of audiences: from employers, to colleagues, to students and alumni. This individual should be prepared to make decisions and act independently when developing these materials. This individual’s strength is incredible organization and joy in managing many tiny tasks, with amazing follow-through.

Examples of communications, operational, and admin tasks could include:

  • Building surveys and live user research groups to gather feedback from hiring partners or students on how a hiring initiative went.
  • Putting together comms packages (with a marketing and advertising focus) for internal stakeholders (university career centers, other departments, student clubs, faculty, and operational partners). Some of these comms packages will help our university staff to recruit employers to participate in Hire Hopkins initiatives and ultimately, recruit talent for internships and employment; others will help advertise these programs to students.
  • Authoring emails, spreadsheets, instructional documents, and playbooks for our internal collaboration partners or hiring partners (who we demand data from!)

Because Hire Hopkins is a “start-up” office, this role can change day-to-day and therefore, the ideal candidate is comfortable wearing multiple hats, jumping from task to task, and juggling a variety of responsibilities.

This is a great role for someone with a passion and skill for operations, event planning, and administration with the additional skills of project management, written communication, and ease with spreadsheets. Because this role is central to a large organization, being able to handle multiple stakeholders with grace and organization is key and so is the willingness to do whatever is needed to make things work. This is a “startup” type operation culturally with the perks of a larger organization’s resources and benefits.

Specific Duties & Responsibilities:

  • Independently manage and exercise discretion regarding the highly visible Hire Hopkins email inbox as a customer service professional, fielding and deciding next steps for many inbound requests, acting as a front door for hiring partners into Hopkins before setting them up for a conversation with one of our collaborators.
  • Develop email, website, presentations, spreadsheets, playbooks, and social media content / outlines / copy, with each item developed potentially written for a different specific audience (employers, leadership, internal collaborators, students, alum, etc.)
  • Collect and decide on organizational practices for files for easy updating and reuse on future projects.
  • Near perfect follow-through on copious small tasks, such as uploading a new employer or new job to our databases. Administrative work that aids the activities of our office.
  • Implement the plethora of elements that go into large-scale hiring initiatives/hiring events with a drive towards data, outcomes, scalability and automation. Decide, develop and implement training, office hours, email flows, surveys, forms, phone calls, texts, etc.
  • Support the development of data reports that share outcomes from hiring initiatives/hiring events, including comfort with basic data analysis.
  • Use Handshake, Excel, Smartsheet, Salesforce and other relevant tech tools to track actions, metrics, and results.
  • Potential willingness and ability to travel if and when possible (10-20%).

The Ideal Candidate:

The ideal candidate is an expert at task management, operations, and quick turnarounds. This person should be comfortable independently developing written and visual communications for various stakeholders. Therefore, the ability to be transparent, open-minded, and committed to working and unifying members in a heavily decentralized and sometimes bureaucratic institution is key.
We’re looking for someone who has the ability to independently resolve complex problems while maintaining a sense of humor and a solution-oriented, positive “can-do” attitude. They are also entrepreneurial, data-focused, and outcomes driven.

Minimum Qualifications (Mandatory):

  • Bachelor’s Degree and direct experience in operations, event planning, communications, project management, or program management.
  • Two years related experience required.
  • Additional education may substitute for related experience and additional experience may substitute for education in accordance with the JHU equivalency formula.*
  • Proven track-record of independently developing and distributing written materials for a variety of stakeholders, with the outcomes metrics to back it up.

* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

** Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Preferred Qualifications:

Operational experience in start-ups, small business, or non-profits.

Special Knowledge, Skills & Abilities:

  • A winning “can-do” attitude, the ability to juggle diverse tasks, and a self-starter.
  • Strong problem solving, impeccable task management and follow-up skills. You’re able to get buy-in by never missing a follow-up item.
  • Must be skilled with operations, communications, event planning, and/or project management. Experience with Microsoft Office Suite required. Experience with, or an eagerness to learn, Teams and SharePoint will be critical.
  • Excellent written and interpersonal skills. Great listener, strong outliner/organizer, with the ability to interact with people at all levels (from staff members to C-suite executives). You’re comfortable both drafting a memo and preparing the Executive Director for making a 20 minute presentation to a C-suite audience.
  • Must be able to demonstrate effective time management skills and the ability to work independently with minimal day-to-day supervision, while delivering target results.
  • Extremely organized and takes an analytical approach to solving any kind of problem.
  • Intrinsically motivated to stay on top of a litany of tasks, as sometimes the positive impact for students isn’t immediately obvious.
  • Commitment to the use of information technology and the management of database systems.
  • Enthusiasm for the clarity that metrics bring. An obsession for analyzing, measuring and documenting results.

Classified Title: Program Administrator
Working Title: Program Lead, Hopkins Hire
Role/Level/Range: ATP/03/PB
Starting Salary Range: Commensurate with experience
Employee group: Full Time
Schedule: MF, 8:30am – 5:00pm
Exempt Status: Exempt
Location: ​​​​​​​Homewood Campus
Department name: ​​​​​​​Hire Hopkins
Personnel area: University Student Services

The successful candidate(s) for this position will be subject to a pre-employment background check.

The Johns Hopkins University values ​​diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid -vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation or having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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